Tag: speed


Study Finds Agents, Insurers Put Online Quote Requests on Hold

Although the insurance industry purports to embrace online technology for consumers seeking quotes and other interaction, a new secret shopper study shows that only 44% of online quote requests get both a call and email response from the insurer or agent–and 17% received no response at all. Cloud-based sales software vendor Velocify conducted a secret shopper study to determine how effectively insurers

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